1. Cooling-Off Period and Returns
In accordance with the Electronic Communications and Transactions Act, customers may request a return within 7 days of receiving their order, subject to the following conditions:
- Items must be unopened, unused, and in their original sealed packaging.
- Products with broken seals, opened packaging, or visible use may not qualify for return.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly supplied.
We recommend using a trackable courier service for returns.
2. Defective or Damaged Items
If your order arrives damaged or defective:
- Notify us within 48 hours of delivery.
- Email info@collectorshq.co.za with your order number and clear photos of the issue.
- Once reviewed, we may offer a replacement, store credit, repair assistance, or refund depending on the situation.
3. Non-Returnable Items
The following items are generally non-returnable unless defective:
- Trading card singles
- Opened booster packs or blind-box products
- Gift cards or digital products
- Clearance or final sale items
4. Pre-Order Cancellations
Pre-orders may be cancelled before dispatch for a full refund.
For special-order or imported items specifically secured for a customer, a reasonable administration or restocking fee may apply.
5. Refund Processing
Approved refunds will generally be processed via EFT within 2–5 business days after inspection and approval of the returned item.
Store credit may also be offered where appropriate.
6. Contact Information
For all returns and refund requests, contact:
Email: info@collectorshq.co.za